Refund policy

We want you to love your purchase! If something isn’t quite right, here’s how we can help.

Returns

Returns are accepted within 7 days of the delivery date.

Items must be unworn, unwashed, and with all original tags attached.

Items must be returned in the original packaging, where possible.

A receipt or proof of purchase is required for all returns.

Non-Returnable Items

We do not accept returns on:

Items marked as Final Sale

Gift cards

Exchanges

We currently do not offer direct exchanges.

If you’d like a different size or color, please return your item for a refund and place a new order.

Refunds

Once we receive your return, we’ll inspect it and notify you of the status.

If approved, a refund will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to a mistake on our end (e.g. wrong or defective item).

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance.

If you received a damaged or incorrect item, we’ll cover the return shipping.

How to Start a Return

Email us at contact@lastlook.com.pk with your order number and reason for return.

We’ll send you return instructions.

Send the item back and keep your tracking number for reference.